FAQ

Most frequent questions and answers:

A: To schedule online, simply send us a message through our communication channels or visit our website. Once we know a bit about your house and the type of cleaning service you require, we will send you an estimate. Once you approve the estimate, we will schedule a date and time for your cleaning.

A: Yes, you can reach out to us through our communication channels, via email at contact@amazingcleaningservices-tx.com, by text message or calling at (469) 712 – 5667, and we will get back to you as soon as possible to address your inquiries.

A: References are the name of the game in the cleaning industry. There’s no better way to be sure about the kind of person you’re virtually hiring than by knowing their reputation and reviews.

 

Our cleaning methods are designed to deliver consistent cleanliness to your home every time. However, we understand that achieving perfection is not always possible. That’s why we stand by our work with a satisfaction guarantee. If there are any mistakes or areas that don’t meet your expectations, we will gladly return and make the necessary adjustments at no extra charge. Simply notify us via text message as soon as possible, and we will ensure it’s done right.

A: Some customers prefer to schedule cleaning appointments while they are at work or away during the day, while others prefer to be at home during the process. This is entirely up to you. We provide several options for entry if you are not at home:


1. You can provide us with a key.
2. You can provide us with the garage or door code.
3. You can leave the door unlocked on the day of cleaning.

A: Yes, we strive to consistently assign the same cleaners to your house. In the event of new cleaners, they will be trained according to the standards and requirements of our company.

A: We take pride in working with solo cleaners who bring a personal touch to every home, ensuring consistent, high-quality, and trusted cleaning services tailored to your unique needs.

As a family-owned business, we believe that housekeeping is not just about the actual job; it’s also about relationships. We care about our customers and build relationships with them. With every visit, you’ll see a familiar face that is part of our team, not a random stranger from a vast pool of staff.

In our business, we work with family, friends, and other close associates who only have your best interests in mind.

A: For the initial cleaning, depending on the size of your home and the type of cleaning required, we will send either 2 or 3 technicians. For subsequent cleanings, a solo technician will be scheduled for your home. If your home is very large, we will need to schedule 2 technicians to maintain the quality of our service and ensure thorough and efficient cleaning. This approach not only guarantees consistent high standards but also allows us to tailor our services to meet your specific needs.

A: We only accept debit or credit card payments. Payment is always due at the time of service.

A: We pride ourselves on attracting the best cleaners available. We screen our members carefully, we train meticulously, we inspect relentlessly, and we insure adequately. We do all these so you can have the highest confidence to trust our cleaners to take care of your home. We are also known for being a company that pays our cleaners well. We treat them with respect and dignity.

A: We provide all house cleaning products and equipment, so you never need to worry about replenishing your supply for our cleaners. If you have particular house cleaning products that you want our team members to use, please be sure to discuss this with our manager in advance, so that we can accurately instruct the cleaners.

A: Please note that every home is different. There are several factors we base our prices on like the size of the house, time, pets, children, distance, and condition of the home. There is also a difference in pricing depending on how often we clean your home. For instance, a weekly cleaning will cost less than a monthly cleaning because houses tend to get dirtier after a more extended period has elapsed. We recommend cleaning your home at least twice a month and possibly weekly, depending on the complexity of your home.

A: We love pets, and hopefully, they’ll love us too.

A: All our housekeepers are required to have prior cleaning experience before being sent out in the field. Additionally, each cleaner undergoes a comprehensive background check. Once hired, they participate in certification training programs designed to ensure quality, consistency, and efficiency in their work.

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